An Open Letter to AMResorts

Five days ago, while still on vacation, I took the time to email AMResorts.  They are the parent company of Secrets.  I wasn't expecting anything to come from it, but I should have at least gotten a token response.  

It's been five days and I've have not received a response,

The following email was sent to info@amresorts.com :

Why do I get the feeling that as soon as you saw the subject line to this email, you shuddered a little? :)

I don't have to tell you what it's like down here.  No doubt you've been monitoring most of the travel sites and cringing at the reviews.

I haven't seen a review yet that honestly detailed what it's like to vacation here.  My wife and I are half way through our "unlimited luxury".  The experience has been bad enough to forever sour our opinion of Secrets.  I didn't think that was possible before coming here.  I even saw the reviews and thought I was prepared.  It's hard to express how disappointed we are.

I won't go into a lot of details.  I already cataloged them on my travel blog.  There are a few that I have to point out, because I feel they are shockingly bad.

Check in was the worst travel experience of my adult life.  The only travel experience that was worse was when I was a kid and was involved in an accident while on vacation.  All my front teeth were knocked out back then.   This experience comes right behind that.  At least back then someone cared about what happened.

A month or so ago, my credit card was compromised and automatically blocked and reissued.  I thought nothing of it.  It's not the first time I've been through that.  It's never been an issue before.  Can you guess what happened when I went to check in?  I don't feel like writing it again, so here is an excerpt from by blog:

Everything goes well until they ask to see the credit card I booked the room with.  I pull out the card that is tied into that account.  Not good enough.  They need to see the ACTUAL card.  That poses a problem.  That ACTUAL card was compromised and automatically blocked by the bank to prevent fraud.  I explain that.  They don't care.

I try to get pull up my statement on my phone.  Too bad!  I had never accessed my account on that phone.  Even with Wifi, I can't get in.  Being in a foreign country, I can't text the security code back without inuring an expense.  They don't care.

I ask if they can call the bank.  They do.  It takes the lady a while but she manages to connect to my bank.  They tell her that it's the same card and that they see the charge on the account.  Guess what...they don't care.  They want to see something physical.

At this point my wife asks if there is anything that can be done,  The lady shrugs.  What kind of a reply is that?  Guess what my wife did?  She went into dragon mode and demanded to speak to someone else.

I pull up my Tripit Confirmation!  That would work right?   Nope.  Not good enough!

Before I go further, let me outline what Secrets has in their hand:

1. Both our Passports.

2. A rep from the bank saying that it's the same account and that they see the charge paid.

3. The confirmation email that shows the total amount paid.

4.  The credit card assigned to that account.

Two different supervisors come over and hem and haw over it.  Their offer is to put a hold on our card for the full amount of the room (not the deal amount we paid for it) and then see if the booking office can do anything in a couple days when they are open again.  That would involve us putting our vacation on hold when Monday hit.

Thankfully, the girl at the bank broke the rules for us and emailed us the credit card statement that showed the transaction.

Check in time - 1hr.  Annoyance level - considering writing off Secrets for life.  At the very least we totally wrote off going to the spa or the private dinner.  We were not spending a single extra dollar after putting us through that nonsense.

So we get to the room.  I think it's easier to say what's working than whats broken.  It really looks like our room was in the process of getting renovated when someone stopped, cleaned up, and checked us in.

Our phone is the biggest issue.  It's broken.  We've reported it three times and not a single person has come to look at it.  Every time we want to order room service, we have to go to the front desk.  For breakfast, we have to ask for a card at the front desk.  That's worked two out of three times.

I'm not going to go into the service.  It's not possible that you do not know how bad it is.  People are complaining about it everywhere.  I'd rather take the time to single out two employees.  In five days, I've found only two employees who are Secrets level employees.  Balbino is a server who works in the Market Cafe and often in a supportive role at the other restaurants.  Anjimara is a waitress we've run into at Bordeaux.  Those are the only two who have been good.

The front desk, so far, hast been the worst of the batch.  They never smile and when I have to approach them, I feel like an inmate asking for an exemption.

You know an experience is bad when someone stops in the middle of their vacation to write a letter like this.

I fully expect that you will send a token response before filing this away.  If I email you, maybe a couple of people find out.   To date, my review of Secrets St. James has over 23,000 views.  On average it grows by six hundred per month.  My room and resort review of Playa Bonita is going up right next to it.

I know in the grand scope that 23,000 isn't a whole lot, but it makes me feel better knowing that I can warn so many people about this place.

To be honest, after my experience here, I can't imagine traveling to another Secrets.  It's too risky.  This place has devalued the Secrets name to such a degree that it's become almost meaningless.  I can't justify picking Secrets over Sandals, Club Med, or another chain.

Five days is more than enough to get a response back.

If I ever hear anything back, I'll let everyone know.

Secrets Playa Bonita - Standard Room Review

First watch the video, and then I'll fill in some blanks.

So what else is there?  In the bathroom, I mention the gaps where mold can grow.  One of these is caused by the wall moving.  I'm serious.  If you push on the wall, it moves.  It's as if it is floating and not bolted to anything.

You'll notice that the sheets are messy in this video.  That's because the maid service was spotty.  Multiple times during our trip we did not get maid service or a turn down, despite spending at least eight hours a day outside of our room.

You might notice that the door to the room looks wooden.  It is and it's not even slightly insulated.  This means you will hear anything going on outside.  Despite this fact, the AC keeps the room nice and cool.  I can't imagine the amount of energy they burn through maintaining this.

Secrets Playa Bonita: Final Comments

Playa Bonita was, in a word, disappointing.  It did not live up to the Secrets name.  In fact, it dragged the Secrets name into the mud.  At this point, I cannot imagine I will ever return to a Secrets resort.

The food service dramatically improved after they fired the food and beverage manager and replaced him with an actual Secrets employee.   There were still some glaring issues, but the improvement was remarkable

In some ways it seemed like Panama wanted to get rid of us.  The checkout process was far better than checking, but I think that goes without saying.  Checking in was a nightmare.  The transfer to the airport was dramatically better too.  They sent a car and we were there in about a forty minutes.

I think all of the speaks to the biggest issue at Playa Bonita - consistency.  There are some rare times when you get an employee who seems to care and then there is the 90% when things are not so good and you are lucky to get water.

On a side note, I did discover the working arrangements (at least for the front desk).  The employees work six days a week for seven hours.  They get one day off that is determined by their managers.  I hope they get paid well, since that kind of schedule seems like it would lead to burnout.

Overall, don't go to Play Bonita.  Maybe in a few years it might be okay, but right now it's not good.  Maybe if you can get a deal for $99 per person per day, it might be a value.  Just lower your expectations and don't expect it to be a Secrets.

Secrets Playa Bonita Panama: Day Eight - You Might Die.

Last night we hit the Caribbean Night.  It was almost the same as Panama Night, but with different food.  If you want to eat outside, this is the way to go.  Usually at night the temp drops to around 80 with a nice breeze.  This makes it very comfortable.

This is our last day.  I think in some ways that we were forgotten.  Many people received a coupon package when they checked in.  We did not.  Most people had some useful information left in their room about the resort and tours you could take.  We did not get get that.  Some people got snacks in their room.  We never got that.  Some people got nips of alcohol.  We didn't get that either.

We were stunned last night to arrive back at our room to find the minibar guy restocking the fridge.  He was slow as molasses, but that slowness allowed me to look at his cart.  There was a number of things other people got in their mini-fridge that we did not.

I guess the drawback of getting your mini-bar refilled is that we didn't get a turn down.  When you get your turn down, you get your agenda for the next day.  If we want to know what's open tonight, we'll have to take a trip to the front desk.  Happy days!

I have to provide a very serious warning to anyone reading this.  If you have food allergies, your life could be in danger by coming here.  I wish I was kidding.  Time and again, the menu does not match what is delivered to you.  Often nuts are added to items or they are in items without being put on the description.  Shellfish can also pop up without notice.  If you get an extremely competent waiter, you might be able to ask them whats in the food.  Most of the time, that won't help, unless you speak Spanish.

Let me give an example of a disconnect between the menu and what is delivered.  The cheese plate on the menu says "Served with assorted breads, homemade pickles, and marmalade."  Look for yourself...

Possibly Lethal Descriptions

Someone with a gluten allergy would never order that.  That's too bad.  What was delivery was gluten free.  However, it came with nuts, no bread, no homemade pickles, and no marmalade.

You will often see items on the menu listed as gluten free or vegetarian.  I would not trust that.  You would be taking a serious chance if you trust any of the descriptions on these menus.  Time and again they have been far from accurate.

Our vacation is almost over.  I can't remember the last time I really looked forward to going home.  I'm trying to keep things in perspective, but I have to say, after this experience I would not return to a Secrets.  ANY Secrets.   It's too risky.  It would be a complete gamble.   I'd rather put my money in a trusted, reliable brand.  If a Grand Suite on Royal Caribbean costs about the same as a Secrets vacation, there is zero reason to pick Secrets.  Royal Caribbean provides a reliable product. You know what you are going to get.

Secrets Playa Bonita: Day Three - Grump Cat's Delight

The third day has to be better, right?  Any place that calls itself "Secrets" can't maintain a level of service that low....or maybe they can.

The resort looks amazing.  Just check out these photos.


Looks can be deceiving.  The phone in our room, busted.  One of our electrical outlets, busted.  The minibar - doesn't close properly.  On top of that, many small things are missing.  For instance, our room did not have a guest directory, a do not disturb placard, never had the room service placard replaced, never had the mini-bar refilled, is missing some light fixture coverings, the door to the room isn't a uniform fit, the caulking in the bathroom looks like a drunk monkey did it, and the door to the shower doesn't stay closed, so water gets all over the place.  Also, pray that there is no fire, because all the emergency signage is gone.  It looks like it was ripped off the door.

Now for another missing thing.  There is no tissues.  I know I can blow my nose on toilet paper, but this is a Secrets.  Even a Motel 6 has tissues! (UPDATE - My wife found the tissues.  They were off to the side, stuck in an alcove, in a decorative box)

You might think I'm nit picking, but I'm not.  Nit picking is focusing on one or two small issues.  This place has more issues than I can count.  All the little things add up to a place that is not up par.

Dinner was another fun experience.  We went down to the Seaside Grill, hoping it was better than the lunches we had there.

My wife ordered a medium New York Strip.  She got a London Broil that was well done.  After what I'd seen I figured I should avoid standard beef.  I went with the short rib.  I got a bone with some gristle and fat.  There was maybe four bites of meat on it.

My wife and I both ordered the garlic soup.  We both got the soup, but mine had a bread stick in it.  Hers did not.  How does that even leave the kitchen?

At least I could look forward to desert, right?

They asked if we wanted desert, when we said "yes," they said we were getting the brownie and ice cream.  Forget the menu, that's all they had.  The place had only been open for dinner for about two hours and had at least another three to go.  A bet a lot of people were happy last night.

When the brownie and ice cream came, only one came.  I need a friend of mine to help me adequately imply how I felt.

Thanks bud!

 I should also mention the drink service.  The lady came over and asked for our drinks.  I realize that most of the staff doesn't speak English well.  This lady was exceptional bad when it came to English.  My wife switched to Spanish.  It didn't help.

My wife ordered a Mojito with no sugar.  The lady didn't understand.   After a prolonged, confusing discussion, my wife gave up.  The lady turned to me.  I ordered a beer.

What did we get?  Two Mojitos with what looked like extra sugar.

Thanks again bud!

Jump ahead to breakfast.  We braved the Market Cafe again.  There was no possible way it could be worse than the first time, right?

Yes I was right this time.  It did take nearly 15 minutes to seat us.  That's pretty amazing for a buffet.  In the end we actually were waited on and got coffee!  Twice!  Woot!

I'll take this moment to single out one of the very few bright spots so far.  It's a guy named Balbino.  He's a nervous looking, short guy who seems to be the friendliest person here and actually responds when you say "thank you."

One thing that might be helpful to anyone coming here - pack salt, pepper, ketchup, and mustard.  None of the tables have those.  You might be tempted to ask, but the service here is so slow, you might not get it before you finish your meal.

I'm trying not to complain about the slow service, but it's really slow.  I mean super slow.  I mean this gut could serve twice as fast:

My name is Sclomo and I'll be your server tonight.

It's not the staffs fault either.  At any given meal, it looks like poorly controlled chaos.  I think a lack of training plays a HUGE part.

That's been the story so far.  Poorly trained staff, working their butts off, at resort that is far below par.

Secrets Plays Bonita Panama: Day Two - Adapting to Mediocrity

I left off yesterday after breakfast.  Maybe our first full day would improve?

I wish.  Granted it didn't get any worse...not that I think that could even be possible.

For lunch we hit the Seaside Grill.  It was actually open this time and we could order off the full menu.  We actually got the app that they said we couldn't have the day before.  It wasn't really worth the wait.  It wasn't bad, it was just a bunch of small baked / fried things with a dipping sauce.

I will say that the Cesar chicken wrap I ordered was decent, even if the fries that came with it reminded me greatly of the cheap fries they served back in my school days.

It's a good thing the wrap was good, because I gave half of it to my wife.  She ordered fish tacos.  The fish was supposed to be battered and fried.  It was battered and partly fried.  The batter wasn't cooked and the fish was raw.  Yumminess.

So on a side note -  we have discovered that if you like beer that tastes like beer and not water, order Balboa.  Atlas is your next option.  Unless you like water beer - avoid the other options.  Now if straight alcohol content is what you want, Balboa has 4.8%.  Atlas has 3.8% .

Balboa Beer

Now as far as swimming goes - I'd avoid the ocean water.  Most of the time the whole beach is red flagged.  They consider that a high risk, but not enough to close the beach.  I can't tell if they do this because of liability or if the water is actually dangerous.  The pools are really nice and not heated.  That's a good thing in Panama.  The sun heats them enough.

There are two main pools.  The loud, bar pool, which has a number of attached pools and the quiet pool.  They call them the Main Pool and the Relaxation Pool.  The funny thing is, you can tell this place is a retrofit.  The Main Pool has this odd one foot deep pool.  I think that used to be the kids pool.  Secrets doesn't allow kids, so now adults drag seats into it.

For dinner we hit Bordeaux.  That's the French restaurant....that plays old school American Rock.  Very French.  Overall the food was decent, with a few exceptions.  First - if you order beef you get to pick between medium or well done.  I didn't see well done but I can tell you that medium for both my wife and I was rare.  I mean seriously rare, not just under cooked.

Bordeaux

The French Onion Soup tastes good, but it's not baked (at least it shows no signs of being baked) and it has no cheese that I could see.  So in other words...it's not French Onion Soup.  It's like Campbell's Onion Soup with a biscuit in it.

Desert was funny.  I ordered a tart and got a hard wafer with goo on it.  My wife ordered the "lava cake" thingy.  I call it that because it was this tiny little cake in a shot glass next to a puddle of chocolate diarrhea.  I'll order it next time and grab a photo so you can see it.  I guess it tasted good, but was possible the most unappetizing thing I've ever seen.

Breakfast day two!

I skipped it.  I went hiking through the jungle instead.  I had zero desire to repeat the misery of the day before.

So you can walk through a nice buggy path in hot and humid conditions too!  It's a great way to lose about ten pounds of liquid weight!  It wasn't really that bad, but unless you like to hike or love exercise, it's hard to say trek is worth the effort.  There wasn't a whole lot to see.

Well, here is what you can see:

It doesn't really look this good.  This is the result of zooming and editing

A Panama Tree (I'm super excited!)

The Far Beach - Great place if you want privacy.

I believe this is a Coati

A Two-toed Sloth.  I call him Schlomo.

Jump ahead to lunch. We hit the seaside grill again (Not like you really have a choice).  We both ordered the Greek salad.  It was a salad with no olives, no feta, and a drizzle of indistinct dressing.  Yum!

I ordered the buffalo wings too.  They were nice and spicy.  The sauce wasn't terrible either.  It's nice to note though, that they were crazy messy.

My wife ordered a burger that was overcooked, but pretty good.  I ordered the pizza.  It looked and tasted like a microwave pizza.  Actually, I've had some microwave pizza's that were much better than this.  This is the nasty microwave pizza they served in grade school.

Another side note - for anyone worried about the weather - it hasn't really rained yet.  It's also been around 90F each day.  That's not as bad as it sounds because there is a constant breeze that keeps it feeling cooler.  The sun is MUCH stronger than in the Caribbean.  You will burn very quickly.  My wife and I have avoided that so far, but there are a lot of walking lobsters here.

Secrets Playa Bonita: Day One - Welcome to Misery

I've now been at Secrets: Playa Bonita Panama for roughly 24 hours.  Those hours include our transfer to the resort, the check in process, our first night, and our first breakfast.

So how does it stack up?

First off let me say this:  Secrets is a chain of resorts run by AMResorts.  Secrets is the no kids, higher end, all inclusive resorts.  Typically they are in the top third when it comes to all inclusive resorts.  

Also to note:  Playa Bonita has only been operated under the Secrets name for a few months.  I believe that explains a number of things, as you will see.

I've long been a critic of out sourcing if you take no responsibility for the end product.  Case in point is what we went through upon arrival in Panama.  Secrets does not offer transfers from the airport to the resort.  Instead they refer you to Gamboa Tours.  

The process for booking the transfers was not fun.  It included faxing information.  In this day and age that alone makes you stand out as behind the times.  Despite that, they seemed nice enough and fairly responsive.  We didn't have any concerns off the bat.

Jump ahead to Panama!  We navigate the miserable and poorly signed airport and to customs.  Now, I will warn people about something.  This is not the US.  Do not expect US customs.  This is different.  They are going to take a photo of you and record all of your finger prints.  Some people would be freaked out by that, so be prepared.

You get through customs and to the baggage claim.  After you have your bags, they collect your customs declaration and x-ray your bags.  It seems odd.  If you could get something past all the other security you've already been through, what are the odds they are going to find something?

Once you are past that round of security, you enter the area where all the taxis and pickups are.  Like Gamboa said, someone was right there holding a sign with our name on it.  (so far so good, right?)  Sadly that's where things fell apart.  The first thing the lady does is apologize to us (that gives you a good feeling). She tells us that the way they scheduled the bus, we'd have to wait "a while".  She told us to take a seat by the rental agencies.

I sat down and then got up about five minutes later.  I wanted to know what "a while" was.  I approached the lady and asked if we were talking an hour or two, or what.  After all, if it had been a two hour wait, I would have demanded my money back and gotten a cab.  My paperwork said they were going to pick up at 2pm and drop me off a the resort at 2:45.  

She quickly told me that the plane she was waiting for was already on the ground so maybe 10min or so.  In my head I automatically doubled that so I wouldn't be disappointed.

45min later, she came and got us.  Needless to say, we were already annoyed.  According to our paperwork, we should have already been at the resort.  We group up with a bunch of other people and then fight our way through the packed terminal to a waiting bus.  All of us sit down and wait... and wait, and wait.  Finally she shows up and said that she's missing two people who were on the same plane.  She took off to find them.  Great.

We wait, and wait, and wait.  Guess who shows up?  The lady and the two people....and six others.  Apparently they were breeding like rabbits.  You can't leave those pesky tourists alone for ten minutes!

Finally we get underway.  She gets on a microphone, turns it up to 11, and spouts off an on the fly tour.  Before she really got going, she said that the trip should be much faster than usual since it's not a week day and the traffic won't be bad.  She actually said, it might only be 25min.

25min later I realize that this lady has no concept of time.  I'd never made the trip before, but I researched it.  I knew that at the 25min mark, we were barely halfway there. 

Okay so enough about the transfer from hell.  I blame Gamboa for that and shake my head in disapproval at Secrets.  Don't refer people to a transfer company that incompetent.

Time for the check in!

Transitioning from the bus to the resort was handled well.  The guys doing the luggage seemed competent (and ended up being some of the most competent).

While waiting in line, the staff did as much as they could to speed the process up.  They then came through and handed us some champagne.  (Cool beans, right?)

Our turn to check in came up.  Thus begins one of the worst vacation experiences of my life.

Everything goes well until they ask to see the credit card I booked the room with.  I pull out the card that is tied into that account.  Not good enough.  They need to see the ACTUAL card.  That poses a problem.  That ACTUAL card was compromised and automatically blocked by the bank to prevent fraud.  I explain that.  They don't care.

I try to get pull up my statement on my phone.  Too bad!  I had never accessed my account on that phone.  Even with Wifi, I can't get in.  Being in a foreign country, I can't text the security code back without inuring an expense.  They don't care.

I ask if they can call the bank.  They do.  It takes the lady a while but she manages to connect to my bank.  They tell her that it's the same card and that they see the charge on the account.  Guess what...they don't care.  They want to see something physical.

At this point my wife asks if there is anything that can be done,  The lady shrugs.  What kind of a reply is that?  Guess what my wife did?  She went into dragon mode and demanded to speak to someone else.

I pull up my Tripit Confirmation!  That would work right?   Nope.  Not good enough!

Before I go further, let me outline what Secrets has in their hand:

1. Both our Passports.

2. A rep from the bank saying that it's the same account and that they see the charge paid.

3. The confirmation email that shows the total amount paid.

4.  The credit card assigned to that account.

Two different supervisors come over and hem and haw over it.  Their offer is to put a hold on our card for the full amount of the room (not the deal amount we paid for it) and then see if the booking office can do anything in a couple days when they are open again.  That would involve us putting our vacation on hold when Monday hit.

Thankfully, the girl at the bank broke the rules for us and emailed us the credit card statement that showed the transaction.

Check in time - 1hr.  Annoyance level - considering writing off Secrets for life.  At the very least we totally wrote off going to the spa or the private dinner.  We were not spending a single extra dollar after putting us through that nonsense.

We finally get to our room.  It's not bad, but it's not up to Secrets standards (look for the upcoming room review video).  There are no snacks in the mini-fridge.  That was a bummer for us because we hadn't eaten since breakfast.

We quickly get changed and go looking for food.  That's never an issue at a Secrets resort.  Ha! Surprise!  This just became a Secrets resort, so you can shove it!  There is only one place open.  We head over there.  The lady struggled big time when it came to communicating.  She said they were not open yet.  We pushed and found out that it was open, but only for appetizers.  Good enough.

We sit down and order an app.  The app we picked wasn't an option.  She said they didn't have it (super).  We order some nachos instead.  

While we wait for the nachos, we see a seemingly endless stream of burgers, pizza, chips and dips, and a number of other things not on the app menu pour out of the kitchen.  (Grrrrrr).

We get our nachos.  They were on par with the nachos you'd get at a ball park, but they had some weird stuff that looked like liquefied boogers.  Yes....that was their guacamole.  I've never seen guacamole like that before.  I never want to see it again. 

After a few beers and other assorted drinks, we headed to dinner at Portofino.  That's their Italian dining location.

The food tasted good, but it was ugly.  I ordered pasta e fagioli, a soup with pasta and beans.  I got a soup that looked like baby vomit with a piece of bacon floating in it.  See for yourself.

Behold!  Baby Barf and Bacon Soup!

The place was obscenely loud.  That make me look around to see why.  There was no themeing, no decorations, and only hard surfaces.  It seemed half finished. 

Portofino

We finished the meal off with Tiramisu.  At least that's what they called it.  It was not Tiramisu.  My wife called it Tiramisu flavored cheesecake, minus the lady fingers.  Great way to end that night.

Good morning!

Time for breakfast!   We head to the Market Cafe.  It's the only option for breakfast.  It's terrible.

We get seated at a table with one napkin (on one side) and one coffee cup (on the other side) and wait, and wait, and wait.  No one comes so we just get up and get food.  No one showed up while we were eating either.  We never got coffee, which was good since they only had one cup on the table.  We never got water.  We never got napkins.  The people seated next to us (and after us) got service.  We never did.

Market Cafe

On a side note.  Market Cafe is Portifino.  They just shove you through a different door.

Why is it so bad?

First - you can tell the staff was never trained.  They have no concept of classical service.  They make a tooooooonnnnnnnn of mistakes.   They avoid eye contact with you.  They do not respond when you say thank  you half of the time.  Most of them act like they do not want to be there. 

Second - The place is not a Secrets.  I know it has the name, but it is so far below the curve, it actually drags the Secrets name through the mud.

Helpful Tips

Do not try to get a drink outside.  There is only one bar.  It's a small bar.  It has to handle the orders from all the roving servers, the dining location right next to it, and ALL the outside guests.  It's a stupid setup that leads to HUGE backups.

Instead, wait till 11am and go to the inside bar.  It's much less crowded.

Do not go to the buffet for dinner if you want a table for just you and one other person.   It's a group style buffet.  You will have to sit with people you don't know at large tables. 

Do not expect good service.  The people work hard, but don't have a clue.  They have never been trained.  

Do not expect Secrets style amenities.  They do not exist here.  For instance - nothing is self serve.  There are no water coolers all over the place.   Expect nothing and you might be happy.

DO NOT pay rack rates for this place.  Do not pay over $200 a night for this place.  You will be disappointed!  Secrets can charge a premium at Jamaica and some of their other resorts, because they are worth it.  This place barely hits the industry average.

Upcoming Videos

Over the next six months there will be some new videos. 1st - A room review from the new Secrets resort in Panama (Playa Bonita). 2nd - A video overview of the layout and features of Playa Bonita 3rd - Nerds unite! A mix of stuff from the upcoming PAX East 2016!

The first video should hit sometime in February.