Playa Bonita was, in a word, disappointing. It did not live up to the Secrets name. In fact, it dragged the Secrets name into the mud. At this point, I cannot imagine I will ever return to a Secrets resort.
The food service dramatically improved after they fired the food and beverage manager and replaced him with an actual Secrets employee. There were still some glaring issues, but the improvement was remarkable
In some ways it seemed like Panama wanted to get rid of us. The checkout process was far better than checking, but I think that goes without saying. Checking in was a nightmare. The transfer to the airport was dramatically better too. They sent a car and we were there in about a forty minutes.
I think all of the speaks to the biggest issue at Playa Bonita - consistency. There are some rare times when you get an employee who seems to care and then there is the 90% when things are not so good and you are lucky to get water.
On a side note, I did discover the working arrangements (at least for the front desk). The employees work six days a week for seven hours. They get one day off that is determined by their managers. I hope they get paid well, since that kind of schedule seems like it would lead to burnout.
Overall, don't go to Play Bonita. Maybe in a few years it might be okay, but right now it's not good. Maybe if you can get a deal for $99 per person per day, it might be a value. Just lower your expectations and don't expect it to be a Secrets.