In some ways it's worse to find out that some of the rooms have far more amenities, without being in a different price range. I wish that was a joke. Some of the rooms have built in iPads that allow you to order room service and other things. Our phone doesn't even work.
You might wonder why we haven't complained about the issues we've run into. I have a few reasons for that. First, there are so many things that they are inexcusable. If there was only one or two things, I'd report it. Second, from my experience so far, if we did report it, nothing would happen. The level of service offered here is shockingly low.
After speaking with a few of the other guests, I've quickly discovered that Secrets Playa Bonita has a general rule. You are guilty until proven otherwise. Our check in made that abundantly clear. The way the staff has treated us has backed that up.
Now, we did mention to one of the ladies in customer service, that our phone was broken. She did nothing. I mean NOTHING.
|Yeah that's about right.|
One thing that really stood out was one of the sauces for the meat. It was a fiery habanero sauce that would set your mouth on fire. It was one of the best things I've had since being down here.
One thing I've imagined to make the time at this place a little easier is to picture one of the many "residents" as replacement staff. It's a stupid Disney fantasy, but it makes me smile.
What on Earth am I talking about?
I keep imagining these guys delivering drinks and waiting tables.
|Your waiter - Mr. Pelican|
|A vigilant lifeguard.|
|He mixes a mean gin and tonic.|
|He's grumpy but he knows how to cook a steak. Just don't ask for the crab legs.|
|Your friendly entertainment staff.|
That's mean and one sided. I said it once and I'll say it again. The problem with the staff is training. They really need to shut down for a few weeks, train everyone, and get all the rooms up to snuff.
We did find a way to get our mini-bar stocked. We stock it! Hazzah! Yeah...we ask for two bottles of water and two cans of beer before going back to our room. That sometimes works, depending on whether the bar has water or not.
You read that right. Multiple times they have been completely out of water. You better not ask when they will have some either! You'd be better off bending over and shoving your own head up your bum. You'd be more likely to find good service in there.
Earlier I said that you are wrong until proven right here. This place doesn't understand how polices should be applied. Everything is black and white. The rules are the rules and they are not bent or broken! You shut your mouth and do it!
For instance, someone was asking if he could get a plate of food to take back to his room. Step back and think about that request. Sure, why not? What's the big deal? So what happened? They told him he had to sit down at a table to get food. End of the discussion.
There is no flexibility here. There is no outside the box thinking. Instead of seeing how a request is acceptable, often they try to find how it's against the rules.
This place makes me think of thing. A clip from a long time ago. A clip where Whitney Huston defiantly told the world to....smooch a certain part of her anatomy.
|She must have worked here at some point.|