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Friday, February 26, 2016

Secrets Play Bonita Panama: Day Six - The Man In the Green Shirt

He's a tall Mexican man with an athletic build.  He carries himself with an air of confidence and people react to his presence.  He's a man on a mission.

I have yet to speak with this man, but I know why he's here.  I've heard from other guests about him.  Secrets shifted gears, terminated the food and beverage manager, and sent in one of their own from Mexico.

I've never seen one person have such a sudden impact.  Look at my review of lunch from yesterday.  I was a joke.  It was hard to find anything good about it.  Six hours later we ate dinner at Portifnio.  It was like visiting an entirely new restaurant.  We ate here on day one.   We cannot compare the experience we had on day one with this one.  The change was too dramatic.

The service was what you'd expect from a Secrets.  The wait staff was attentive and did a good job.  They still don't always respond when you thank them, but some of them did.  The food is now the low point.  Not that the food is bad, but the new food and beverage manager will need to address it.

What is the problem with the food?

It's not always consistent and the descriptions on the menu do not match what is delivered to you.

For instance, guess what this is:

Looks like a chocolate covered cake, right?
According to the menu, this is a Sambuca fruit salad.  What this really is, is a kind of mint custard covered in chocolate.

That's not the only example of getting food that isn't even close to the description on the menu.  When you order here, the food isn't going to be terrible, but it's not going to be what you ordered in most cases.   You'll need to do some trial and error to find out what means what.

It'll be interesting to see if the man in the green shirt has an impact on the Seaside Grill.  So far that's been ground zero for spotty service.

Considering the impact one man has had, Secrets needs to send in a general manager.  The problems here go far beyond the food and beverage service.

On a somewhat positive note, the phone is finally fixed.  It took three days and three complaints, but it's fixed.  The IT guy came up and worked on it for over an hour.  In the end he had to move it to a new jack and reconfigure it.  At least it's working now.

While he was working I noticed something really annoying.  Someone before the IT guy, knew the phone was busted.  It had been intentionally unplugged and left where it was.  Super fun time!

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