The other services issues remain. For example, I've been to the front desk five times. four of those were negative experiences. The only time it was decent was when an employee named "Maria" waited on me. She actually smiled and was helpful!
There is another thing that really concerns me and could be a factor behind the poor service. Many of the employees have been working six to seven straight days. That would be bad enough but it appears that some of them work over 12hrs a day. It's no wonder they act like they don't care. The only way someone can work like that, is when they contract like a cruise ship. It's not easy, but the prospect of having three months of paid time off can be very motivating. It's possible that the employees here have a six months on, three months off kind of deal, but that seems really unlikely.
It's also possible that they are working the grueling hours to get the resort off the ground. Many of the staff have name tags that say "Training" on them. I don't doubt that Secrets had to do a big purge and a big hiring. That's what's happens when you take over a failed resort.
The one stand out thing that I will give this resort is are the grounds. They are very nice. They've done a great job keeping them up and you can see the workers all over the place.
If nothing else you can hide under an umbrella and enjoy the view. On the downside, there are few available and they fill up fast. If you want any kind of decent shade for the day, you'll need to get out there before eight in the morning. That's a tall order for most people on vacation.
|The weather has been great.|
|It's a neat area to check out.|
Well...okay. If you really want to see some boobies....
|A lovely pair of boobies.|